At Hsrse.com, we are committed to delivering high-quality pet toys and excellent customer service. We strive to ensure every order reaches you quickly, safely, and with full transparency.
Order Processing Time
Orders are processed within 1 to 3 business days (Monday through Friday, excluding holidays). Once your order is shipped, you will receive an email with tracking information.
Shipping Methods, Costs, and Delivery Times
| Region | Countries | Shipping Cost | Estimated Shipping Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American regions | Free for orders over $59.99; $9.99 under $59.99 | 7–15 business days |
Shipping Carriers
We work with reliable logistics providers such as USPS, UPS, FedEx, DHL, and regional carriers to ensure dependable delivery.
Business Days
Business days are Monday through Friday, excluding holidays.
Possible Shipping Delays
Delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or other unforeseen factors.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website.
Order Cancellations
You may cancel or modify your order for free within 24 hours of placing it. If your order is not processed within 3 business days, it will be automatically canceled and refunded.
Countries and Regions We Do Not Ship To
Due to international regulations and sanctions, we do not ship to the following locations:
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North Korea
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Iran
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Syria
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Crimea Region
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Sudan
Contact Us
Email: server@hsrse.com
Address: 435 Madison Street, Buffalo, NY 14212, USA
If you have any questions or need assistance with your order, our customer service team is here to help.
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